Please note that you can request a password reset by going to the Gradarius log-in page specific to your institution and then clicking on "Trouble logging in?".
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/32008407466/original/0i5KplG2RyAsdvrOWZoDeY2yOHT_Z14Sow.png?1600780735)
Then just enter your email address onto the next page to request a password reset.![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/32008407420/original/ipp0pO2RvAQvLnAGEkB6Fbhx5ODB3hUllw.png?1600780649)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/32008407420/original/ipp0pO2RvAQvLnAGEkB6Fbhx5ODB3hUllw.png?1600780649)
You have tried the steps above and are still having trouble logging in. Please create a ticket here and the Gradarius Support Team will get back to you as soon as possible.